Support

Refund Policy

Last updated: September 28, 2026.

Before access or activation

A refund request submitted within 14 days may be approved when the digital product has not been downloaded, activated, redeemed, or otherwise accessed.

Technical problems

If the product materially differs from its description or does not function on a listed compatible system, contact support with order details and diagnostic information. Support will first attempt a reasonable fix, replacement, or access correction.

Usually excluded

• Change-of-mind requests after download, activation, or account delivery.
• Compatibility issues where published requirements were not met.
• Access suspended for credential sharing, abuse, or a terms violation.
• Third-party platform actions outside VIRTUE’s control.

How to request a refund

Contact support from the purchasing email and include the order number, product, purchase date, and reason. Do not include passwords or full payment-card information.

Processing

Approved refunds are returned through the original payment method. Bank and payment-provider processing times may vary.

Contact

Reach our support team through the Discord support server.